Shipping policy

Thank you for choosing to shop with us! Below you will find our shipping policy, outlining everything you need to know about processing times, delivery options, and tracking your order.

 

Shipping Methods & Rates

We use EVRi for fast, reliable, and fully tracked delivery across the UK.

  • EVRi Delivery: £2.99
  • Free Delivery: Available on all orders over £50 (sent via the same EVRi 24 service).

 

Processing Time

  • Same-Day Dispatch: Orders placed before 2:00 PM (GMT), Monday to Friday, are processed and dispatched the same business day.
  • Orders placed after 2:00 PM, or over weekends and bank holidays, will be processed and dispatched on the next working day.

 

Shipping Times

Region

Service

Transit

Cost

United Kingdom

EVRi 

1-3 Business Days

£2.99

(FREE over £50)

European Union (EU)

Standard International

2-11 Business Days

£14.99

 

Rest of World

Standard International

2-17 Business Days

£23.99

 

Please note that delivery times are estimates and may occasionally be subject to courier or customs delays beyond our control.

 

Order Tracking

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your EVRi tracking number and a direct tracking link. You can use this link to check the status and progress of your shipment at any time.

 

International Shipping & Customs

We ship to select international destinations. Please note that international orders may be subject to local customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the recipient and are not included in our shipping costs.

 

Shipping Restrictions

  • Please ensure your delivery address is accurate and complete at checkout.
  • We are currently unable to ship to PO Boxes, BFPO, or APO/FPO addresses.

 

Reporting Lost, Missing, or Damaged Parcels

We take the delivery of your order very seriously. If your parcel has not arrived within 3 business days of dispatch, or if you suspect it is missing:

  • Please notify our support team within 14 days of the estimated delivery date so we can open an investigation with EVRi and arrange a prompt replacement or refund. After this period, we may not be able to process claims.

 

Need Help?

If you have any questions about our shipping policy or need assistance tracking an order, please visit our Contact Us page to get in touch with our team.